A straightforward refund policy.

When payments are available

For GSD Index listing and ownership-claim fees, we provide a full refund for a duplicate charge, a paid application rejected before publication, or a paid service we cannot deliver. You can cancel before the paid listing or claim is published for a full refund.

Once a service has been delivered, tell us about errors, unauthorized charges or service problems so we can investigate and offer an appropriate correction or refund. Any mandatory cancellation, withdrawal or refund rights under applicable law continue to apply. This policy does not promise automatic approval of a disputed ownership claim.

How to request a refund

Email support@gsdindex.com with your account email, order reference if available and reason. Do not include card numbers, bank details or identity documents. You do not need to buy another listing or pay a complaint fee.

Refunds require manual review and processing; withdrawing a profile does not itself issue a refund. Approved refunds go to the original payment method when supported. Provider processing times vary, and we will give you the available transaction confirmation.

Stud ads & other transactions

Stud advertisements are $7 USD per year with automatic annual renewal until cancelled. Checkout is currently closed and submitting an application does not start billing. Cancel before the next renewal to prevent the next charge; cancellation does not automatically refund an already paid term. Email support@gsdindex.com for cancellation or refund help. Refund requests receive individual review; mandatory consumer rights still apply. Breeder payments or transactions arranged on external websites are handled by those providers; contact us if an advertisement appears misleading.